How to notify or transfer Proton Mail when someone has passed away

Steps to notify Proton Mail

  Verify authorization

Before starting, gather the documentation showing your legal authorization to proceed. If in doubt, double check with your estate executor, or trustee. Proton Mail generally requires:

• No Options Provided - This provider does not yet have a policy or provide any options for deceased users.

 

  Identify wishes

Proton Mail is a secure email service that uses end-to-end encryption to protect users' data and email content. Identify what the deceased's instructions are, or what they wanted to have happen to this asset when they passed away. This is usually located in their will or living trust documents. Or, if they're using Eternal Me, authorized executors can login and view their instructions.

Proton Mail provides the following options:

   
• Nothing - No options are provided for deceased accounts.
 

Crypto Executor clients also have these options for Proton Mail:

• 
  Manual Deletion
  
  Request removal or deletion of the asset, or closure of account.
• 
  Custom
  
  Attempt custom instructions for managing this item.
• 
  Manual Transfer
  
  Attempt to transfer to specified contact or to my estate

 

  Administer Proton Mail

Now that you've verified your authorization and identified the deceased's wishes, do the work to carry out their instructions. You can click here to begin the process of administering Proton Mail. Or, if using our Digital or Crypto Executor service, you're all done -- just wait until you hear back from us on the status.

 

  Document activities

It's important to carefully record each interaction, and be able to check on and report the status to heirs and estate executors. This is automatically handled for users of Eternal Me.

 

  Continue to other assets

After handling the notification, move onto other assets. Here's a selection of other digital assets to address.