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How to notify or transfer Shutterfly when someone has passed away

Executor and Fiduciary Guide - Shutterfly Administration

Free guide for executors, fiduciaries, and the firms that advise them.

Administering an estate professionally? Eternal Pro captures every client asset at intake, traditional and digital, so accounts like this one are never found late. See how it works or book a demo.

Our guide on how to notify Shutterfly about a deceased person.

Steps to notify Shutterfly

Verify authorization

Before starting, gather the documentation showing your legal authorization to proceed. If in doubt, double check with your estate executor, or trustee. Shutterfly generally requires:

Death Certificate - A death certificate is an official document issued by the government, which declares cause of death, location of death, time of death and other information about the deceased.
Power of Attorney - A document that gives you Power of Attorney over the estate of the deceased.

Fiduciary authority. In most US states a fiduciary's access to a decedent's digital assets is governed by RUFADAA, the Revised Uniform Fiduciary Access to Digital Assets Act. Where the account holder used the provider's own online tool — a legacy contact, an inactive account manager, or a beneficiary designation — that choice generally takes priority over conflicting will or trust language. Check the directive settings before relying on the will. General information, not legal advice.

Identify wishes

Shutterfly is a photo and image sharing service. Identify what the deceased's instructions are, or what they wanted to have happen to this asset when they passed away. This is usually located in their will or living trust documents. Or, if they're using Eternal Me, authorized executors can login and view their instructions.

Shutterfly supports these options directly:

Nothing - No options are provided for deceased accounts.

An authorized fiduciary can also carry out these actions manually for Shutterfly:

Manual Deletion

Request removal or deletion of the asset, or closure of account.
Bequest

Manually transfer item.
Custom

Attempt custom instructions for managing this item.

Administer Shutterfly

Now that you've verified your authorization and identified the deceased's wishes, do the work to carry out their instructions.

Document activities

It's important to carefully record each interaction, and be able to check on and report the status to heirs and estate executors. This is automatically handled for users of Eternal Me.

Handling this for a client?

Most digital assets are found the hard way — a renewal charge, a forwarded email, a relative who remembers. By then the account may be locked, or already deleted.

Eternal Pro is estate intake software for law firms and professional fiduciaries. Clients inventory their own assets — property, bank and investment accounts, crypto wallets, email, subscriptions, social profiles — in under 15 minutes, with instructions and directives attached to each one. When a matter reaches administration, the list already exists.

Traditional and digital assets in one inventory
Client-recorded instructions captured per asset at intake
Automatic update reminders, so the record is current when it matters
Flat rate, unlimited matters · SOC 2 Type 2 · HIPAA compliant

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Continue to other assets

After handling the notification, move onto other assets. Here's a selection of other digital assets to address.

Stop finding digital assets after the fact

Eternal Pro builds a complete inventory of your clients' traditional and digital assets during intake, and keeps it current for as long as they are your clients.